L’analisi dei processi è un metodo che consente di ottenere informazioni utili per il miglioramento delle performance aziendali. Si intende qui analizzare se questo metodo, che le moderne dottrine di management ritengono essere applicabile con relativa indifferenza in ogni tipo di organizzazione, sia alternativo o complementare ad altri approcci manageriali improntati alla learning organization. Attraverso un caso di gestione dei corsi di dottorato di ricerca in un’università italiana, si intende qui illustrare sia l’applicazione dell’analisi dei processi sia la relazione tra questo metodo e l’apprendimento organizzativo. Emerge che l’analisi dei processi e l’apprendimento organizzativo possono congiuntamente contribuire al miglioramento delle performance aziendali, qualora l’analisi sia utilizzata per stimolare e disciplinare le innovazioni nelle prassi organizzative.
Process analysis is a method which allows obtaining useful information for improving organizational performance. Here we address the issue whether such method, which current management doctrines claim to be implementable in any type of organization, is alternative or complementary to other managerial approaches based on the learning organization. By analyzing a case of managing doctorate courses in an Italian university, we show both the implementation of process analysis and the relationships between this method and organizational learning. Process analysis and organi-zational learning can jointly contribute improving organizational performance, provided process analysis if used to trigger and control innovation in administrative practices.
Process analysis is a method which allows obtaining useful information for improving organizational performance. Here we address the issue whether such method, which current management doctrines claim to be implementable in any type of organization, is alternative or complementary to other managerial approaches based on the learning organization. By analyzing a case of managing doctorate courses in an Italian university, we show both the implementation of process analysis and the relationships between this method and organizational learning. Process analysis and organi-zational learning can jointly contribute improving organizational performance, provided process analysis if used to trigger and control innovation in administrative practices.
