Oggetto del presente articolo è l’applicazione del Business Process Reengineering (BPR) nell’ambito del settore pubblico presso l’Agenzia delle entrate (Direzione regionale Marche). Dopo un breve inquadramento sintetico dei principali cambiamenti in atto nel settore pubblico, del concetto di BPR e dell’utilizzo delle risorse strategiche (umane, organizzative e tecnologiche) su cui esso ruota, se ne verificano opportunità e limiti nella sua applicazione nel settore pubblico attraverso lo studio di caso in cui sono posti in evidenza benefici e ostacoli incontrati durante la realizzazione del progetto e risultati ottenuti a seguito dell’intervento.
The aim of the paper is to describe the Business Process Reengineering (BPR) approach in the public sector. After a brief description of change dynamics in the public sector, the paper examines the BPR concept, the main resources of this approach (human resources, management resources, information and communication technology resources), the benefits (the improvement of Public Administration efficiency and effictiveness) and the limits (cultural effects) in the public organizations. The theoretical description is supported by a case study of BPR in Tax Agency (Marche Regional Office), highlighting the ICT impact on the organization and the outcomes achieved through the reengineering project. The case study represents a further confirmation of the BPR approach effectiveness within the Public sector.
The aim of the paper is to describe the Business Process Reengineering (BPR) approach in the public sector. After a brief description of change dynamics in the public sector, the paper examines the BPR concept, the main resources of this approach (human resources, management resources, information and communication technology resources), the benefits (the improvement of Public Administration efficiency and effictiveness) and the limits (cultural effects) in the public organizations. The theoretical description is supported by a case study of BPR in Tax Agency (Marche Regional Office), highlighting the ICT impact on the organization and the outcomes achieved through the reengineering project. The case study represents a further confirmation of the BPR approach effectiveness within the Public sector.
