La complessità organizzativa è un fattore chiave nel processo di disaster incubation: rende i confini organizzativi e le responsabilità opache e difficili da controllare. Come regolatore e controller, il settore pubblico agisce da ultima autorità nella supervisione delle attività private e pubbliche. In tempi di austerity, il settore pubblico ha un ruolo ancora più sfidante: fornire servizi, utilizzando risorse scarse e mantenendo la qualità. Analizzando tre famosi disastri italiani che hanno coinvolto alcune public service organisation (PSOs), l’articolo ha l’obiettivo di elaborare un’analisi delm quadro istituzionale sottostante all’incubazione di tali disastri: il fine è quello di esplorare l’attività del settore pubblico in tale ambito e stabilire possibili soluzioni per la gestione della decrescente disponibilità di risorse.
Organizational complexity is a key-factor in the disaster incubation process: it makes organizational boundaries and responsibilities opaque and difficult to control. As a regulator and a controller, the public sector acts as the ultimate authority to oversee private and public activities. In the present times of austerity, the public sector has an even more challenging role: providing services by using scarcer resources, while maintaining quality. By reviewing three eminent Italian disasters involving public service organisations (PSOs), this paper aims at providing an analysis of the institutional framework underlying the incubation of such disasters, in order to explore the public sector’s activities in this regard and establish possible solutions to cope with the decreasing availability of resources.
Organizational complexity is a key-factor in the disaster incubation process: it makes organizational boundaries and responsibilities opaque and difficult to control. As a regulator and a controller, the public sector acts as the ultimate authority to oversee private and public activities. In the present times of austerity, the public sector has an even more challenging role: providing services by using scarcer resources, while maintaining quality. By reviewing three eminent Italian disasters involving public service organisations (PSOs), this paper aims at providing an analysis of the institutional framework underlying the incubation of such disasters, in order to explore the public sector’s activities in this regard and establish possible solutions to cope with the decreasing availability of resources.
